Built specifically for VP of Customer Success and CS leaders at B2B SaaS companies. Email-first tasks clients complete from their inbox. Real-time health scores across your portfolio. Currently in active development.
50 founding spots. Built for CS teams managing 10+ onboarding accounts monthly. No credit card.
Most CS teams manage onboarding across spreadsheets, email threads, and optimistic CRM notes. The signals are there. Nobody is watching them.
Every onboarding tool asks clients to create an account, remember a password, and navigate something new. Most don't. Tasks pile up. Onboarding stalls silently.
Result: silent drop-offCSMs know their own accounts. Leaders rely on what their team reports — which is subject to optimism bias. Healthy-looking accounts churn at renewal without warning.
Result: surprise churnWhen CSMs mark tasks done, nobody verifies it. The client never finished the training. The account looks 85% onboarded in the CRM. It isn't. Everyone finds out at renewal.
Result: fake completionDesigned for VP of Customer Success who need portfolio visibility — and for the CSMs and clients they manage, who need a frictionless way to complete onboarding.
Set up stages, tasks, and owners in minutes. Assign tasks to specific client contacts by name — not just "the client."
Each task lands in the client's email. One click to complete, one click to flag as blocked. No login. No portal. No friction.
Real-time health scores and at-risk alerts based on what clients actually did — not what CSMs reported.
The biggest reason onboarding stalls is login friction. Clients receive a task notification, click the link, hit a login screen they don't remember, and never return.
Lyniro is designed to send tasks directly to the client's inbox. One click to confirm. No account required.
Hi Sarah — you're 58% through your onboarding plan. Your next task is ready:
These are the three design decisions that separate Lyniro from every other onboarding tool in this category.
Tasks go to the client's inbox. Completed with one click — no login, no portal, no context switch. Teams using email-first delivery see 40–60% higher completion rates.
Core differentiatorWhen a CSM marks a task complete, Lyniro sends a verification to the client. If they confirm, it closes. If they dispute it, it reopens. CSMs cannot self-certify. Leaders see honest data.
Core differentiatorEvery account gets a health score based on completion velocity, client engagement, and blocked task count. Leaders see which accounts need intervention — automatically, before clients escalate.
Core differentiatorWhen a task is blocked for 48+ hours, Lyniro is designed to escalate it automatically. The right person gets notified. Blocks don't sit unresolved for two weeks while onboarding quietly fails.
Built-in processMost onboarding tools were built for the individual CSM. Lyniro is designed for the VP of Customer Success or Head of CS who needs to see what's actually happening across the entire portfolio — in real time, without relying on team reports.
| Feature | Lyniro (planned) | Dock | Rocketlane | GuideCX | Arrows |
|---|---|---|---|---|---|
| Client-facing onboarding portal | ✓ | ✓ | ✓ | ✓ | ✓ |
| Email-first task delivery (no login) | ✓ | ✗ | ✗ | ✗ | ✗ |
| Client-verified task completion | ✓ | ✗ | ✗ | ✗ | ✗ |
| Account health scores for leaders | ✓ | ✗ | Partial | ✗ | ✗ |
| At-risk alerts across portfolio | ✓ | ✗ | ✗ | ✗ | ✗ |
| Post-onboarding account management | ✓ | ✗ | ✗ | ✗ | ✗ |
| Free founding tier | ✓ | ✗ | ✗ | ✗ | ✗ |
| Starting price | $0 (founding) | $59/mo | $19/user | ~$400/mo | $500+/mo |
Planned features shown — in active development. · Dock alternatives · Rocketlane alternatives · Full tool comparison
We're building in public. Here's exactly where we are and what's coming.
Founding beta members shape this roadmap directly. If you manage onboarding at a B2B SaaS company, apply for founding access →
I watched 20 accounts churn at my last company. Healthy in the CRM. CSMs logging touchpoints. Tasks marked complete. Nobody noticed the clients had stopped showing up weeks earlier.
We kept seeing CS teams manage onboarding across spreadsheets, email follow-ups, and disconnected tools. The signals were always there — nobody was watching them in real time.
The problem wasn't the product. It wasn't the CSMs. The tools tracked what we did — not what clients actually did. By the time the signal was visible, the renewal was already lost.
Lyniro is being built to fix that. Tasks verified by clients, not CSMs. Health scores based on real client behaviour. Leaders who can see what's actually happening — before it becomes a renewal conversation they can't win.
Built for B2B SaaS teams managing 10+ onboarding customers monthly who need more than a spreadsheet but less than a $30K enterprise platform. The first 50 teams get in free.
Founding teams get access before public launch at no cost. Lock in founding pricing before we launch paid tiers. No surprises.
You get a private Slack channel with the founding team. Feature requests, bugs, questions — you talk directly to the people building Lyniro.
Founding team feedback drives what gets built next. If something doesn't work for your CS team, we fix it. Your workflow shapes the product.
These are our intended pricing tiers at public launch. Founding teams lock in lower rates during beta.
During beta, all plans are free. Founding teams convert to paid at a permanent discount when we launch.
For B2B SaaS CS leaders managing 10+ onboarding accounts. Free during beta. Direct line to the founder. Lock in founding pricing before public launch.
No credit card · No commitment · Early access spots are limited
Practical guides on onboarding, churn prevention, and customer success — written from real CS experience.
The three failure modes and what the data shows about first-90-day churn.
Read article →A five-component formula with exact weights that predicts churn accurately.
Read article →Eight specific tactics CS teams with low early churn actually use.
Read article →Honest comparison of Dock, Lyniro, Rocketlane, GuideCX, and Arrows.
Read article →15 documented plays covering every lifecycle stage from handoff to churn risk.
Read article →Industry benchmarks by segment and how to calculate the right ratio.
Read article →